If you’re experiencing issues with a purchase made on Amazon, it’s important to know that while BCW sells products there, your item might have been bought from a third-party seller. For any manufacturing-related problems with a BCW product, we’re here to help. However, for other issues, you should contact the seller directly.
 
Finding and messaging the seller on Amazon can be confusing. We’ve prepared a video guide to simplify this process for you. It will show you how to identify the seller and how to contact them.
 
We apologize for any inconvenience you may have experienced with your Amazon purchase and hope that the seller will resolve your issue promptly.