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Privacy and Cookie Policy

Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "BCW Supplies") uses and protects any information that you provide while using this website. BCW Supplies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, rest assured that it will only be used in accordance with this privacy statement. BCW Supplies may update this policy from time to time. This privacy policy applies only to information collected through our website, not offline.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

Controlling and protecting your personal information

You may opt out of direct marketing at any time by contacting us via our Contact Us form. We will not sell or lease your personal information without your permission, unless required by law.

All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database. This information is accessible only by those authorized with special access rights and is kept confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We do not sell, trade, or transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website and conducting business, as long as they agree to keep the information confidential.

We collect information to understand your needs and provide a better service, specifically for the following reasons:

  • Internal record keeping
  • Improving our products and services
  • Sending promotional emails about new products, special offers, or other information you may find interesting
  • Contacting you for market research purposes via email, phone, or mail
  • Improving customer service by responding to your requests more effectively
  • Administering contests, promotions, surveys, or other site features
  • Sending periodic updates related to your order and other relevant communications

Note: If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email.

How we use cookies

A cookie is a small file that is placed on your computer's hard drive to help analyze web traffic or let you know when you visit a particular site. Cookies enable web applications to tailor their operations to your needs by gathering and remembering information about your preferences. We utilize Microsoft Clarity to capture how you interact with our website for site optimization, fraud/security purposes, and advertising.

For more information about how Microsoft uses your data, visit the Microsoft Privacy Statement.

We use cookies to identify which pages are being used to improve our website according to customer needs. Overall, cookies help us provide you with a better website. You can choose to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you leave our site, we do not control the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. You should exercise caution and review the privacy policy of the linked website.

SMS Messaging and Data Usage

By providing your phone number to BCW Supplies, you consent to receive transactional and promotional SMS messages related to our products and services. This includes, but is not limited to, product updates, order details, promotions, abandoned cart reminders, news, and events specific to BCW Supplies. Please note, phone numbers provided during checkout are not automatically opted in for SMS messaging. Only phone numbers explicitly submitted for the purpose of receiving SMS communications will receive messages.

Data Collection and Use: Phone Numbers: We collect phone numbers exclusively for the purpose of sending SMS messages related to BCW Supplies. Your phone number will only be used to communicate relevant information, such as:

  • Transactional updates (order confirmations, shipping notifications, etc.)
  • Promotional offers and updates
  • Abandoned cart reminders (where applicable)
  • Product news and event announcements

Abandoned Cart Disclosure: If you have abandoned a cart on our website, we may use cookies or similar tracking technologies to identify this. If you've provided your phone number, we may send a reminder via SMS to help you complete your purchase.

Third-Party Sharing: We do not sell or share your phone number with third parties for their independent use. We may share information with trusted service providers who assist in managing our SMS programs, but only to the extent necessary to fulfill the communication services.

Opting Out: You may opt out of receiving SMS messages at any time by following the instructions in the messages or contacting us directly.

Children's Online Privacy Protection Act Compliance

We comply with COPPA (Children's Online Privacy Protection Act) requirements. We do not collect any information from anyone under 13 years of age. Our website and services are directed to people who are at least 13 years old or older.

California Consumer Privacy Act (CCPA) Privacy Notice

This CCPA Privacy Notice applies solely to California residents and supplements the information provided on this page. Under CCPA, California residents have certain rights regarding their personal information.

  • Right to Know: California residents can request information about the personal information we collect, the purpose of collection, and the sources of information.
  • Right to Delete: California residents can request deletion of their personal information.
  • Right to Opt-Out: We do not sell personal information, but California residents may opt out by clicking on the Do Not Sell My Personal Information link.
  • Non-Discrimination: We will not discriminate against residents exercising their CCPA rights.

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