Customer Service | BCW Supplies
WE HELP YOU TO PROTECTSTOREDISPLAY YOUR COLLECTIBLES.
Open 8am-5pm EST
Email: Contact BCW
PO Box 970
Anderson, IN 46015
514 E. 31st St.
Anderson, IN 46016
How to Order
Learn How To Order from BCW.
We pride ourselves in shipping goods as quickly as possible. In most instances,
we ship parcels the same day if the order is received before
4:00 (EST) . We occasionally take longer to pull, package and ship
products due to high order volume. Shipping charges are a calculation of product
weight, dimensions, quantity, & shipping region. In most instances the shipping
calculation equals the actual shipping charges that the carrier bills us. Learn
how you can get FREE SHIPPING!
To view BCW's UPS & FedEx Ground transit time maps click here .
BCW offers several options for shipping domestic parcels. At checkout, the least expensive option is the default option. For orders less than 10-lbs., USPS SurePost is often the least expensive option, however SurePost deliveries are not trackable and have some other limitations. UPS Ground is BCW’s preferred delivery method as this service offers a good balance of speed, cost and reliability. Other shipping options from UPS and FedEx are available. During checkout, simply select the shipping method that meets your needs in the Shipping Calculation box.
We will ship to locations outside the United States and our shopping cart supports international destinations like Canada or Europe. Please add products to your shopping cart and proceed to checkout to determine your shipping charges.
Canadian Shipping Policy
Available shipping methods are UPS Standard, UPS Worldwide Expedited, UPS Worldwide
Saver and UPS Worldwide Express. The calculated shipping costs for Canada UPS Standard
is inclusive of all duties, taxes, and customs clearance fees. The customer will
not be responsible for any additional charges upon receipt of their order for UPS
BCW is the shipping agent of record and is required to complete a customs declaration with the value of the items purchased. We cannot legally declare an item as a 'gift'. By law we must include a copy of the invoice and declaration of value with every Canadian shipment. We cannot blind ship Canadian orders. All Canadian orders will show BCW as the shipping agent. If a parcel is returned for any reason, you will be responsible for the shipping charge, the return shipping charge, and a 15% restocking fee.
International Shipping Policy (excluding Canada)
All international orders (excluding Canada) are non-refundable, all sales are final. International billing and shipping addresses must be the same. Available shipping methods are UPS Worldwide Expedited, UPS Worldwide Saver or UPS Worldwide Express. We only ship to those countries listed on our shipping drop down menu on our order checkout form. Customers are fully responsible for all duties and taxes imposed by their country for the purchase of our items. Please note that these fees are to be paid by you to your local government agencies and can be significant. The customer is responsible for checking with their local government officials for specific rates.
BCW is the shipping agent of record and is required to complete a customs declaration with the value of the items purchased. We cannot legally declare an item as a 'gift'. By law we must include a copy of the invoice and declaration of value with every international shipment. We cannot blind drop ship international orders. All international orders will show BCW as the shipping agent. If a parcel is returned for any reason, you will be responsible for the shipping charge, the return shipping charge , and a 15% restocking fee.
Customers must obtain a Return Authorization Number (RA) before attempting to return any merchandise! Unopened merchandise can be returned within 30 days of invoice date for a refund amount of the original merchandise price minus a 15% restocking fee. The customer is responsible for all return shipping charges. In the event of a BCW mistake, BCW will pay for return shipping charges. Merchandise may not be returned after 30 days.
Damaged or Missing Merchandise
In the event that a shipment has been damaged or is missing product, the customer is required to notify BCW within seven (7) days of the date of delivery and note all damaged or missing product on the Bill of Lading where applicable. BCW will initiate the loss or damage claim, and the customer will be credited for the missing or damaged merchandise. Failure to notify BCW of all damaged or missing product within seven (7) days of the date of delivery may cause the claim to be denied.
Should you decide to purchase a BCW product from a third-party reseller, the reseller is required to handle all aspects of customer service. Contact the third-party reseller directly to:
- Check on your order or shipment status
- Cancel an order
- Report damaged, defective, or missing merchandise
- Obtain Return Authorization
- Receive a refund
BCW will not accept a return, provide a refund, or exchange products purchased from
a third-party reseller.
However, if a dispute arises between you and a third-party reseller and you can't reach an agreement, then BCW will attempt to assist you. We require proof of purchase in the form of either a copy of the sales receipt or shipping invoice from the third-party reseller that lists the following information:
- The marketplace (eBay, Amazon, etc.)
- The reseller’s name (online username or company name)
- The purchase date
- A description of the product and the quantity purchased
To request assistance with a third-party purchase, use the Contact BCW link and provide details regarding the nature of your dispute. We will respond with a request for proof of purchase and any additional information that may be required to assist you.
Additional Product Information
- Wall Mount Brackets for Memorabilia Display Cases
- Corrugated Cardboard Storage Boxes
- Coin Slab and Form Inserts
- Comic and Magazine Storage
- Topload Varieties
- Protective Page Information
For a comprehensive list of industry terms click here.
Inventory Item Status
To view products and expected dates for products on Pre-Order or Back-Order click here.