Coronavirus Notice

BCWSupplies.com is open and taking web orders 24/7. Orders will be shipped as soon as possible however customers should expect delays up to 1 week. Customer Service is available to help 8am - 5pm EST.

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Customer Service | BCW Supplies

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Contact Details

765-644-2033

1-800-433-4229

Open 8am-5pm EST

Mon-Fri

Email: Contact BCW

Addresses

Mail Address

BCW Supplies
PO Box 970
Anderson, IN 46015
USA

Physical Address

BCW Supplies
514 E. 31st St.
Anderson, IN 46016
USA


How to Order

Learn How To Order from BCW.


Shipping

We pride ourselves in shipping goods as quickly as possible. In most instances, we ship parcels the same day if the order is received before 12:00 noon (EST) . We occasionally take longer to pull, package and ship products due to high order volume. Shipping charges are a calculation of product weight, dimensions, quantity, & shipping region. In most instances the shipping calculation equals the actual shipping charges that the carrier bills us. Learn how you can get FREE SHIPPING!


International Shipping

We will ship to locations outside the United States and our shopping cart supports international destinations like Canada or Europe. Please add products to your shopping cart and proceed to checkout to determine your shipping charges.


Canadian Shipping Policy

Available shipping methods are UPS Standard, UPS Worldwide Expedited, UPS Worldwide Saver and UPS Worldwide Express. The calculated shipping costs for Canada UPS Standard is inclusive of all duties, taxes, and customs clearance fees. The customer will not be responsible for any additional charges upon receipt of their order for UPS Standard service.

BCW is the shipping agent of record and is required to complete a customs declaration with the value of the items purchased. We cannot legally declare an item as a 'gift'. By law we must include a copy of the invoice and declaration of value with every Canadian shipment. We cannot blind ship Canadian orders. All Canadian orders will show BCW as the shipping agent. If a parcel is returned for any reason, you will be responsible for the shipping charge, the return shipping charge, and a 15% restocking fee.


International Shipping Policy (excluding Canada)

All international orders (excluding Canada) are non-refundable, all sales are final. International billing and shipping addresses must be the same. Available shipping methods are UPS Worldwide Expedited, UPS Worldwide Saver or UPS Worldwide Express. We only ship to those countries listed on our shipping drop down menu on our order checkout form. Customers are fully responsible for all duties and taxes imposed by their country for the purchase of our items. Please note that these fees are to be paid by you to your local government agencies and can be significant. The customer is responsible for checking with their local government officials for specific rates.

BCW is the shipping agent of record and is required to complete a customs declaration with the value of the items purchased. We cannot legally declare an item as a 'gift'. By law we must include a copy of the invoice and declaration of value with every international shipment. We cannot blind drop ship international orders. All international orders will show BCW as the shipping agent. If a parcel is returned for any reason, you will be responsible for the shipping charge, the return shipping charge , and a 15% restocking fee.


Return Merchandise Policy

Customers must obtain a Return Merchandise Authorization Number (RMA) before attempting to return any merchandise! Unopened merchandise can be returned within 30 days of invoice date for a refund amount of the original merchandise price minus a 15% restocking fee. The customer is responsible for all return shipping charges. In the event of a BCW mistake, BCW will pay for return shipping charges. Merchandise may not be returned after 30 days.


Damaged or Missing Merchandise

In the event that a shipment has been damaged or is missing product, the customer is required to notify BCW within seven (7) days of the date of delivery and note all damaged or missing product on the Bill of Lading where applicable. BCW will initiate the loss or damage claim, and the customer will be credited for the missing or damaged merchandise. Failure to notify BCW of all damaged or missing product within seven (7) days of the date of delivery may cause the claim to be denied.


Third-Party Purchases

Should you decide to purchase a BCW product from a third-party reseller, the reseller is required to handle all aspects of customer service. Contact the third-party reseller directly to:

  • Check on your order or shipment status
  • Cancel an order
  • Report damaged, defective, or missing merchandise
  • Obtain Return Authorization
  • Receive a refund

BCW will not accept a return, provide a refund, or exchange products purchased from a third-party reseller.

However, if a dispute arises between you and a third-party reseller and you can't reach an agreement, then BCW will attempt to assist you. We require proof of purchase in the form of either a copy of the sales receipt or shipping invoice from the third-party reseller that lists the following information:

  • The marketplace (eBay, Amazon, etc.)
  • The reseller’s name (online username or company name)
  • The purchase date
  • A description of the product and the quantity purchased

To request assistance with a third-party purchase, use the Contact BCW link and provide details regarding the nature of your dispute. We will respond with a request for proof of purchase and any additional information that may be required to assist you.


Additional Product Information


Glossary

For a comprehensive list of industry terms click here.


Inventory Item Status

To view products and expected dates for products on Pre-Order or Back-Order click here.